SHIPPING INFORMATION
We ship to both Greek and international addresses, with all shipments handled from our shop in Athens, Greece.
- Dispatch times: 7–14 business days.
- Delivery times: 1–2 business days within Greece and 4–9 business days internationally, starting after dispatch.
- Packaging: All editions are shipped flat in a cardboard envelope, via a trackable shipping method.
Shipping Costs:
Shipping costs are charged on top of the retail price and will appear on the checkout page before you complete your purchase. Please note that import duties and taxes may apply upon arrival in your country, and these are not included in the shipping cost.
As soon as we start packing your order, you’ll receive a shipping confirmation email with a tracking number. Keep in mind that it may take some time for tracking information to update. Once the parcel leaves Greece, it will be traceable via the national post of the destination country.
Shipping Partners:
- Domestic orders within Greece: Elta Courier
- International orders: Elta Hellenic Post
We recommend using a postal address where you can ensure that someone can receive the package during working hours (9:00–20:00, Monday to Friday).
Important:
Desired Landscapes is not responsible for any delivery issues caused by incorrect address information provided by you. If a package is returned to us for reasons attributable to you and we do not receive any communication from your end, we will understand that you have abandoned the order placed. In that case, no refunds are applicable.
For any questions, please contact us at subscriptions@desired-landscapes.com.
RETURNS & REFUNDS
We strive to ensure that you are completely satisfied with your order. If your order arrives damaged or you received an incorrect item, please contact us at subscriptions@desired-landscapes.com within 14 days of delivery to resolve the issue. We will assist you with either a replacement or a refund, depending on the situation.
Shipping Costs:
The customer is responsible for any shipping costs unless the issue is due to an incorrect or damaged order.
Please allow up to 30 days for any refunds to be processed and reflected in your account.